How do I manage the filters in my air purifier?

The unique Coway filtration system helps eliminate ultra-fine dust and odours.

STEP I
Pre-Filter ━ Captures large dust particles, pet hair, and other contaminants.

STEP II
Activated Carbon filter ━ Reduces odour and harmful gases

STEP III
Ultrafine Particle Filter ━ Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.

For more details about our filter technology, please refer to our filter technology page.

*This test is based on the HEPA filter media standard.
*Actual performance will be determined by indoor and quality and operation of the unit.

Why is my air purifier making a loud noise?
Application pairing
What if I can’t connect my Coway Airmega with my phone after following all of these steps?

Before attempting to use/pair the IoCare app again please review the following troubleshooting steps/suggestions.

If all the parameters below are met/followed you should have no issue getting connected with your unit.

Tip: Please read the instructions as provided in the IoCare on screen during setup. If you advance to the next screen without following the on screen instruction (such as waiting for a chime) it can interrupt the process.

Trouble Shooting:

1. Unplug the Airmega for 5 minutes to reset the communication chip.
2. Close all background running apps on your phone/tablet.
3. Please double-check your network password, the network password must not have any special characters included. Additionally, please try trimming your network (wifi) password to 24 characters.
4. Ensure that your home network has separate SSID’s (network names) for both the 2.4 and 5GHz networks.You must connect to a 2.4 GHZ network.
5. Ensure the Airmega is closer to your router.
6. Power cycle your phone/tablet (turn off/on – do not just restart) |listWhen attempting to pair the device, please turn off the mobile data and only use the Wi-Fi network. Sometimes mobile data may interrupt the pairing process.
7. Launch the IoCare app and follow the Wi-Fi setup instructions.
8. Click here to follow a handy guide to get your Airmega IoCare Application setup.

If this issue persists, please reply with the information requested below, so we may better assist you:

Airmega Serial number:
Router/ Access Point brand/model:
Phone/tablet brand and model
Phone/tablet OS Version: Please attach a video/screenshot of error/issue.

 

Please reach out to us at info@eu.coway.com with any further questions.

Why isn’t my Coway Airmega responding to remote control inputs from the application?

Please check if your Coway Airmega is powered on and if the Wi-Fi LED is on.
Note: If the Wi-Fi LED is blinking, your internet network may have a problem. Please make sure your router is powered on and that you can access the internet using Wi-Fi..
There could be a delay between the Mobile App and the purifier because of the network condition.

How do I return an item?

When returning an item, please first log into your account, find the item you wish to return, and follow the appropriate steps as indicated.

If you purchased your item through Amazon or another platform, please follow the instructions on that platform.

If support is needed, email or contact our customer service at service@eu.coway.com

What is the refund/return policy?

Please refer to our Refund Policy page for details.

If support is needed, email or contact our customer service at service@eu.coway.com

How can I receive a refund?

Please refer to our Refund Policy page for details.

If support is needed, email or contact our customer service at service@eu.coway.com

How do I manage the filters in my air purifier?

The unique Coway filtration system helps eliminate ultra-fine dust and odours.

STEP I
Pre-Filter ━ Captures large dust particles, pet hair, and other contaminants.

STEP II
Activated Carbon filter ━ Reduces odour and harmful gases

STEP III
Ultrafine Particle Filter ━ Traps and captures particles and dust down to less than 0.01 microns in size at 99.999% efficiency.

For more details about our filter technology, please refer to our filter technology page.

*This test is based on the HEPA filter media standard.
*Actual performance will be determined by indoor and quality and operation of the unit.

Why is my air purifier making a loud noise?
Why do I still have unresolved issues with the product?

You may need to contact the service centre.

Please contact us at support@eu.coway.com

Why does the pollution level indicator consistently show a low amount of pollution?

The indicator may be set to insensitive.
Adjust the indicator to the sensitive or standard level setting.

Why does the air coming out of the Airmega smell bad?

It may be time to replace the filter.
Check the filter cleaning and replacement schedule.Clean or replace the filter as needed.

Why does the pollution level indicator consistently show a high level of pollution?

The indicator may be set to insensitive.
Adjust the indicator to the sensitive or standard level setting.

Why doesn’t the pollution level indicator change color?

There may be dust on the lens.
Wipe the lens with a clean, soft cloth to remove dust.

Why is the airflow weaker than before?

It may be time to replace the filter.
Check the filter cleaning and replacement schedule.Clean or replace the filter as needed.

Why can’t I change the airflow speed?

The display may not be on.
Check that the display is on and select the desired airflow speed from the display.

Why is no air blowing from the product?
  1. The power cord may not be connected. Make sure the power cord is connected.
  2. The display may be off. To check the display, press the power button. When the display is on, it will light up. Select the desired function from the display.
  3. The power may be off in your home. Confirm that your power is on. The Coway Airmega will not work without electricity.
  4. The front cover may be loose. Check that the cover is secure. The Coway Airmega will not work unless the front cover is closed securely
Why isn’t my Coway Airmega responding to remote control inputs from the application?

Please check if your Coway Airmega is powered on and if the Wi-Fi LED is on.
Note: If the Wi-Fi LED is blinking, your internet network may have a problem. Please make sure your router is powered on and that you can access the internet using Wi-Fi.

There could be a delay between the Mobile App and the purifier because of the network condition. Please retry the action or restart the Mobile App after a force quit.

What if I can’t connect my Coway Airmega with my phone after following all of these steps?

Please check whether your Wi-Fi router is compatible with Coway Airmega.
Coway Airmega uses Wi-Fi to connect to the Internet and only uses the 2.4GHz band. There are two frequency bands commonly used for Wi-Fi communication: 2.4 and 5GHz. Many modern routers support both bands.

How to know if your wireless router is a dual band:

Please look up your router model on the manufacturer’s website. Some routers even have dual-band written on the router itself or on the packaging that it came in. |listPlease look at your Wi-Fi network’s names (SSIDs). Your Wi-Fi router may be broadcasting two networks, with different names to indicate the 2.4 and 5GHz bands. This would confirm that you have a dual band router.
It’s also possible that your router may be a dual-band router that is currently set to broadcast in only one band. If your dual-band router is set to broadcast 5GHz, please set your router to broadcast both bands or only 2.4GHz, and try pairing your Coway Airmega again.If your router is only a 5GHz band router, your Coway Airmega can’t be connected with the router.If you use the internal security network in your office, your Coway Airmega may not be connected with the router.

Why is the Indoor Air Quality indicator on my Coway Airmega different than the app?

Please check if Wi-Fi LED of your Coway Airmega is on.

Why is there no change on the filter lifetime level monitoring on the app, when I’ve been running the Airmega?

Please check if Wi-Fi LED of your Airmega is on.

Why is my graph flat?

Please check that your Airmega is powered on and the Wi-Fi LED is on.
Note: You can adjust the sensitivity of your Airmega sensor. Please refer to your owner’s manual.

Why isn’t my Coway Airmega operating based on my timer or scheduler settings?

Please check whether another user has changed the timer or the scheduler for the product.
Please check if the time zone you set in your application is right.
Please note that the timer always will be reset if you turn off your Coway Airmega.

I have more than one Coway Airmega. Can I connect to multiple products?

Yes! You can simply add the products in the application.

Can I connect my Coway Airmega to multiple smartphones?

Yes! You must download the app on all smartphones and sign in with the same credentials.

What if I change my router?

If you use the same SSID and password for the new router, you won’t have to pair your Airmega again. If you use a different SSID and/or password for the new router, please delete the current air purifiers from your application and follow the pairing steps to pair the air purifiers with your application again.

What if my Wi-Fi network doesn’t show up?
  • Please check whether your Wi-Fi router is on.
  • Check farther down the list of Wi-Fi names.
  • Restart your Wi-Fi router.
  • Restarting your router can be useful for fixing a number of Wi-Fi issues.

Important: You won’t be able to access the Internet until your router has finished restarting.

How to restart your router:

1. Unplug your router’s power.
2. Wait for 10 seconds, then plug your router back in.
3. Wait a couple of minutes, or until you see steady power and connection lights.

After your router has restarted, try connecting your Airmega to your Wi-Fi network again.

More pointers about your Wi-Fi router:

  • Please move your Airmega closer to your Wi-Fi router and try again. If your Airmega is too far away from your Wi-Fi router, it could be out of range.
  • Please check for wireless interference. Wireless interference can be caused by having many Wi-Fi devices in the house, too many Wi-Fi networks in the area, or even a big metal object between your Airmega and the router.
What if I can’t find the Coway Airmega Wi-Fi names in my WI-Fi network list? (iPhone only)

Please wait until you can hear the melody sound and search for the Wi-Fi network name of your Airmega (e.g. Airmega 300S).

Why can’t I hear a beeping sound when I press the Wi-Fi icon and Light icon together in step 3 of pairing?

Please check if your Airmega is on.
If no indicator lights are illuminated, please relocate to another electrical outlet.

Why can’t I scan the product barcode?

Please scan the barcode in the light again.
If you still have an issue, please input the serial number to the application manually.

If you are using an iPhone, please go to Settings and select Airmega Application to check if Camera mode is off.
If the Camera mode is off, please change the mode from off to on and try to scan the barcode once again.

What if I forget my Wi-Fi router password?

Please contact your Wi-Fi router customer service.

What is the Manufacturer’s Limited Warranty?

Subject to the terms and conditions of this limited warranty, Coway warrants that the motor and electronic parts of the product will be free from manufacturing defects for a period of two years from the date of its original retail purchase.For more information, please check your warranty policy in the user manual.

For more information on our warrenty, please refer to the Warrenty & Registration page.

Airmega 150 / Airmega 150 ART Manual

Download the manual here: Airmega 150 / Airmega 150 Art Manual

Airmega 250 / Airmega 250s Manual

Download the manual here: Airmega 250 / 250s Manual

Airmega 300 / Airmega 300s Manual

Download the manual here:Airmega 300 ManualAirmega 300s Manual

Airmega 400 / Airmega 400s Manual

Download the manual here: Airmega 400 ManualAirmega 400s Manual

Airmega Jet Manual

Download the manual here: Airmega Jet Manual

Airmega Mighty Manual

Download the manual here: Airmega Mighty Manual

Airmega 200M manual

Download the manual here:Airmega 200M Manual

Airmega Hue & Healing Manual

Download the manual here: Airmega Hue&Healing Manual

Any questions? Get in touch